Black Sky Apparel

Returns & Exchanges

Because our gear is made to order, our return policy is straightforward. Here is what you need to know.

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Made to Order

Items are produced specifically for each order

Defective Items

Defective or incorrect items will be replaced at no cost

Our Policy

Returns & Exchanges

Because every item is made to order specifically for you, we are unable to accept returns or exchanges for reasons such as sizing preferences or change of mind.

However, we stand fully behind the quality of our work. If your order arrives defective, damaged, or incorrect we will make it right.

What We Cover

What Is and Is Not Eligible

Defective items — print errors, manufacturing defects, or damaged goods will be replaced.

Incorrect items — if you received the wrong product, size, or color we will send the correct one.

Size exchanges — because items are made to order we cannot accept exchanges for sizing preferences.

Custom items — fully customized or personalized orders are not returnable unless defective.

Change of mind — we are unable to process returns or refunds for buyer preference changes after production has begun.

Got an Issue?

How to Report a Problem

If there is a problem with your order please contact us within 14 days of receiving it. Include your order number, a description of the issue, and a photo if possible.

Email us at orders@blackskyapparel.com with your order number and details. We typically respond within 24 hours on business days.

Have a Question?

We are here to help. Reach out and we will get back to you within 24 hours.